Resolving Disputes on Your CIBIL Credit Report

4 Min Read
cropped view of man in formal wear holding credit report

Credit Information Bureau (India) Limited, popularly known as CIBIL, is a credit information company that maintains credit records of individuals and companies in India. The credit report generated by CIBIL is one of the important factors that lenders consider while evaluating a loan application. Therefore, it is important to ensure that your credit report is accurate and up-to-date. In case of any disputes or errors in the credit report, CIBIL provides a dispute resolution process to rectify the same. In this blog, we will discuss the dispute resolution process in CIBIL.

Step 1: Obtain Credit Report

The first step in resolving a dispute in CIBIL is to obtain a copy of your credit report from CIBIL. You can obtain a free credit report once a year from CIBIL. In case you have already obtained a copy of your credit report, you can skip this step.


Step 2: Identify Dispute

Once you have obtained your credit report, review it thoroughly to identify any discrepancies or errors. Some of the common errors in credit reports are incorrect personal details, loan accounts that you have not taken, incorrect loan amounts or tenure, incorrect payment history, etc. Identify the dispute and collect relevant documents to support your claim.

Step 3: Raise Dispute

Once you have identified the dispute, you can raise a dispute with CIBIL. You can raise a dispute online or by sending an email or letter to CIBIL. While raising a dispute, provide details of the error/dispute and also attach supporting documents. Once the dispute is raised, CIBIL will investigate the same with the concerned lender(s).

Step 4: Investigation

Once CIBIL receives your dispute, it will investigate the same with the concerned lender(s). CIBIL will provide the lender(s) with the details of the dispute and request them to investigate the same. The lender(s) will then verify the details and provide CIBIL with their findings.


Step 5: Resolution

Based on the findings of the investigation, CIBIL will update your credit report accordingly. If the dispute is found to be valid, CIBIL will update your credit report with the correct information. However, if the dispute is found to be invalid, CIBIL will not make any changes to your credit report.

Step 6: Follow-up

Once the investigation is complete and the dispute is resolved, you can check your credit report to ensure that the corrections have been made. In case the corrections have not been made or if you are not satisfied with the resolution, you can follow-up with CIBIL to seek clarification.

In conclusion, the dispute resolution process in CIBIL is a straightforward process. By following the steps mentioned above, you can rectify any errors or discrepancies in your credit report. It is important to keep your credit report accurate and up-to-date, as it can affect your creditworthiness and loan eligibility.

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